Returns & Exchanges

At Lewis Jewelers, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day return policy for a full refund or exchange on all unworn items. Please ensure all original packaging and certificates are included to facilitate a smooth return process.

1

Initiate Your Return

Log into your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Secure Your Package

Place your jewelry in its original presentation box and pack it securely inside a shipping carton with the original invoice and diamond certifications.

3

Ship with Insurance

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking.

4

Quality Inspection & Refund

Once our gemologists verify the item's condition, we will process your refund to the original payment method or issue a store credit within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing